Historically as AMJ Campbell – FGI we operated under several Quality Initiatives (Atlas Van Lines—AMJ Campbell—FGI) which drove our business processes. We realize the importance and benefits of consolidating these initiatives under “One” control system.
Superior Moving Standards (SMS)
is an industry specific Quality System which mirrors the ISO Service Series business processes. As a control system, it is moving industry specific designed to involve all management and employees in making all business processes recordable for the distinct purpose of benchmarking, remedial action and continual improvement for the future. SMS utilizes 17 main Business Components as benchmarks and key performance indicators on which to evaluate our business operations and ensure quality service delivery on each and every move. As with ISO, these business processes are monitored, audited and evaluated by an independent party every two years.
SMS is the best long-term investment by FGI….Customer Service is # 1